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Zip bit not syncing at all

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‎10-30-2016 16:47

‎10-30-2016 16:47

I have

*taken the battery out

*uninstalled and reinstalled the app on my computer and phone.

*I have updated my profile

*signed out and back in

Nothing is working. Also the time is incorrect! Any help would be very grateful please!! I don't understand why it keeps doing stuff like this!??

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3 REPLIES 3

‎10-31-2016 04:55

‎10-31-2016 04:55

Welcome to the Community @Andra123. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. 

 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-01-2016 19:17

In response to AlejandraFitbit

‎11-01-2016 19:17

Thanks for the reply. I had done all those things and none of them worked.

It is working again now after 2 days, I don't get it. Anyways hopefully it will keep acting right, other wise I will contact customer service about it.

Thank you!!

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‎11-23-2016 14:11

In response to Andra123

‎11-23-2016 14:11

@Andra123 thanks for the update! It sounds like you've exhausted all troubleshooting possible to fix this issue. You are right, the next step would be contacting our Support Team for a second opinion. They definitely have the proper tools to take a deeper look into your tracker's behavior!

 

Let me know how it goes! Cat Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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