help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip losing time and dropping step count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2018 10:27 - last edited on ‎05-17-2018 07:08 by Moderator Alum

‎05-14-2018 10:27 - last edited on ‎05-17-2018 07:08 by Moderator Alum

For a number of weeks now my Zip is having mental breakdowns! The click progressively loses time and steps alternate between not registering or resetting. It is crazy. I also got a drained battery notice when I put a brand new battery in. I removed the same battery and reinstalled it, resynced Zip and battery showed full charge finally. What could be causing these anomalies? I sync it with an android device.

 

Moderator edit: updated subject for clarity and word choice

Best Answer
1 REPLY 1

‎05-17-2018 10:25

‎05-17-2018 10:25

Welcome to the Forums @AnnaBellesGiGi! Thanks for sharing your experience with your Zip and for all the troubleshooting steps you performed before posting here. 

 

This is an odd situation, your Zip should not be clearing your steps all of a sudden. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. You can the process here.

 

I hope this helps, keep me posted! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes