Zip not displaying anything

[DebraMacc]

What happened does anyone know? It just stopped displaying anything.'

Moderator edit: updated subject for clarity

[YojanaFitbit · Accepted solution]

Nice to see you around @DebraMacc, welcome!

Thanks for reaching out. Why don't you try to restart your Zip:

1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, please let me know.

See you around.

[SunsetRunner]

Hi guys, my fitbit zip doing the same. I have tried what you have suggested and several batteries without success. Have left it without a battery for a few days and still nothing, completely blank screen. What can I do? Thanks.

[MarreFitbit]

Welcome to the Fitbit Community @SunsetRunner! Thanks for following the tips and recommendations provided by @YojanaFitbit! I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[Hedd]

Tried what you said. Did not change anything. Still no display on zip. What now?  Does it need a new battery?

[SunsetRunner]

Hi, I cannot revive mine, tried several batteries and still nothing. My
fitbit is quite old, I'll need to purchase another. However, tech support
on here are very helpful, I'm sure they will be in touch. Good luck.

[YojanaFitbit]

Nice to see that you're digging into the Forums @Hedd, let me give you a warm welcome to our Community. Thanks for the help @SunsetRunner.

Thanks for your feedback. I've requested a case for you, our team will be contacting you via email shortly. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.

[SunsetRunner]

Hi

My case has been resolved already, I need to buy a new one.

Thanks anyway

[YojanaFitbit]

It's a pleasure to assist you @SunsetRunner. Please let me know if you need anything else. 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

Keep stepping around in the Forums! 

[1951hunt]

My fitbit zip quite yesterday as well.  I have tried the recommended restart, but still get nothing but a blank screen.  Is it beyond hope?

[Hedd]

I put in a new battery, the thinner version and it started right up. I haven't had any problems since.

Sent from my iPad

[1951hunt]

Thanks.  I replaced the battery that was in there.  It wasn't indicating that it needed replacing, but a different battery did the trick.

[YojanaFitbit]

Hi @Hedd nice to see you here. That was a fantastic suggestion! Welcome to the Forums @1951hunt.   I'm glad to see that you're back on track!

Let me know if you need anything else. 

[Patart]

Fitbit has no display. New battery put in a week ago. Tried re start, no luck. On my site battery says full. I did not damage it. What can I do? 

[YojanaFitbit]

How you doing my friend @Patart? Welcome! 

Thanks for trying those steps. About the battery issues with your Zip, let's confirm some basic things. If you're using a new battery. Make sure that the little metal piece that makes contact with the battery is not bend and clean the battery and the place where you put it using a cotton swab before insert it again. Make sure that the little metal piece that makes contact with the battery is not bend or rusty too.

Hope this helps, let me know if you have questions about it.

[stch]

Mine is doing the same. It happened suddenly about a month ago. It will turn off, won't log steps, and the time is completely off. It has a brand new battery, and the Zip is not very old. 

[YojanaFitbit]

Welcome to the Forums @stch. Thanks for sharing these details. Did you tried the steps suggested in my post? It has helped others. 

Let me know if this worked for you.

[garki]

Thanks, I had already looked on Amazon to buy another. Changed the battery although battery level “full’. Now it’s working. I’m so glad b/c they don’t sell zips anymore. 

[Andy-Zip]

Hi Guys, my zip was Laying unused for almost a year, though is had display, recently I decided to start using it.. I replaced my battery, and no display,, I tried few more new batteries still no display... it is not switching on now, at all...

[RIwalker]

How old is old?  Maybe I need to buy a new one too.