Zip not found on app

[DocK49]

If some one from Fitbit monitors this, please respond.  I am very disappointed in the lack of quality control at Fitbit. I had a zip that would not update. It seems to be a common issue.  It would sync, but hung up half way through update. So you sent me another. Great, Bluetooth says the new zip is connected, but the app says it cant find it. I've deleted the app, rebooted the phone and restarted the zip. Can you please send me a refund so I can find something that works? Thanks.

Moderator edit: updated subject for clarity 

[LucyAP]

Welcome to the Forums @DocK49! Thanks for sharing your experience with Support and your Zip tracker. I appreciate that you have shared the steps you took before posting here.

Please make sure of the following: 

• Your tracker is properly setup to your Fitbit account. 
• You have tried these tips to fix your syncing issues. 

If after trying all this you are unable to sync, update your situation with Support. I'm sure that they can double check what is happening and help you to get back on track. 

Catch you later!