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Zip not syncing after getting wet

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‎07-02-2017 06:41 - last edited on ‎07-13-2017 19:40 by Moderator Alum

‎07-02-2017 06:41 - last edited on ‎07-13-2017 19:40 by Moderator Alum

Hello,

About a few weeks ago I dropped my fitbit zip in the toilet (after I had done my business, eek!). Even though the Zips are water proof, I was still afraid of water damage. I rescued it, put it in a bowl of rice to dry it out, and bought a new battery. I hadn't tried using it for a few weeks because laziness. Now I just began using it again and I'm noticing some damage. My steps don't sync to my iphone, my steps did not reset to 0, and the time is not right on the device. I was wondering if I should contact Fitbit customer service? I know that they are really reliable. Should I tell them my situation and ask if they could deliver a new Zip or give me credit to buy a completely new Fitbit device? Would they even do that? I'm not sure because I caused the damage though it was accidental. Let me know your thoughts please!

 

Thanks,

Jules

 

Moderator edit: title for clarity

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‎07-02-2017 10:44

‎07-02-2017 10:44

Hello and welcome to the forums @JulesyPH

 

The Zip is not waterproof. The Flex 2 is the only waterproof Fitbit.

 

You can read about the Zip in the manual - click- page 9.

 

If it doesn't act properly, you'll want to get a new Fitbit. The warranty information is here - click

 

Why not take a look at all the styles of Fitbits out there and compare them. You might find a new buddy.

 

Let us know what you decide. It's always fun to get a new Fitbit!

 

 

Stepping in the U.S.A. since September 2013. Android 14

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