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Zip not syncing with Android App

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‎01-07-2016 14:29

‎01-07-2016 14:29

I purchased a Zip and have set it up to Sync with my Samsung Galaxy Note 5.  It worked for a while but now every day I get the "tracker not found" error.  I have tried all of the troubleshooting steps and the only way to get it working again is to restart the phone.  I don't want to have to do this every day just to get this working.  I just checked the compatible devices list and noticed that the Galaxy Note 5 is not specifically listed.  Does this mean I am out of luck for now?  Hope someone has an idea so I don't have to switch to a different tracker that does work with the phone.  Thanks!!

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‎01-09-2016 09:38

‎01-09-2016 09:38

Welcome to the Fitbit Forums @Norm1127! The Samsung Galaxy Note V is not listed in our supported devices yet. So you may have some difficulties while syncing. I recommend following the troubleshoot  provided here. Also, setting it up as a new device may bring it back to sync as it should. Answering the main question: Your tracker is working fine, but there's not compatibility at all with the phone model yet.

 

I hope this helps. Let me know the outcome.

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