Zip not syncing

[Katieryan]

My Zip battery needed to be replaced but when I did it no longer synced with MyFitnessPal. I disconnected everything in both apps that could be done as well as going.

[Katieryan]

Online and revoking access. That worked yesterday but today it isn't working again.

Thanks!

[Jims2015]

hi,

I have the same problem too. After changing battery last week, i was unable to sych this week. Tried all the help provided to troubleshoot, it is not able to sych. I even tried removed my device and now not able to add it back. Strang thing is my Fitbit Zip still able to track my steps but just no able to sych.

[kenwalker]

Same problem here. I can sync with phone and update but no longer syncs  with desktop computer which I have used for syncing for  years. I see on your post that there is a solution and your problem was resolved but when i click on the resolution link nothing happens. Would you please post the solution ?

Thanks.

[Al_Pine · Accepted solution]

I had this same problem this week. I contacted Fit bit support by phone. In the end, I needed to uninstall and re-install the the program on my desktop...I was told to  install as a NEW device...and amazingly, all the data came through , including my past data. It appears that there has been a software update (and not sure if this is related to Windows 10 interface, although we updated to WIndows 10 about 2 weeks ago and it worked fine till this week). The new software is quite nice but it woudl have been nice to know that there was an update. Hope this info helps others.

[Katieryan · Accepted solution]

My issue turned out to be that another program was trying to sync at the
same time. Once I disconnected the other app mfp synced right up.

[Cherylzip]

Hi I have the same problem, did you fix your Zip?  Customer support via phone so not helpful.

[Al_Pine]

yes, the customer service had me go to the app program, de-install the
device and re-install as a though it was a NEW device and then you follow
the directions and within a few minutes, it comes back up and your lost data
is now "found" good luck



Best Regards,

Gail

Gail Kovacs

[Cherylzip]

Hi, I did uninstall, and reinstalled the Fit bit connect app. It didn't
work. I cannot get help when I call customer service either. I am very
frustrated. I have faithfully worn my Zip daily for about 4 years now. I
cannot sync, and the time is off way off on it. I do have a fairly new
dongle.

Moderator Edit: Removed Personal Information.

[Al_Pine]

The uninstall and re-install si NOT for the APP but for the FITBIT ZIP
DEVICE. If the time is off, it maybe a low battery or that the contact point
with the battery is not in contact.( refer to other discussions on this
point) Hope this helps

[Cherylzip]

Hi thanks for the note. I did uninstall and install on my computer. I also put in a new battery, and took it out and removed it a couple of times. Is there anything else I could try?

Sent from my T-Mobile 4G LTE device

[Al_Pine]

I'd call Fit bit support again...no. is on their website

[Cherylzip]

True, I could try them one last time.  Thank you

Sent from my T-Mobile 4G LTE device

[RobertoME]

It been a while since this thread start running but  let me start with giving you a warm welcome to our Community @Katieryan and @Cherylzip. Also good to see you around @Al_Pine, @kenwalker and @Jims2015.

I was reading your posts and it seems your Zip did not wanted to sync. Thank you for sharing the solution for the syncing issues you were getting @Katieryan and @Al_Pine.

@Cherylzip How it goes for you? I saw you wasn't able to contact support and the issue persist. If you still need help, sometimes the syncing problems come from the battery and not necessarily from the mobile device or computer.

So my best guess is possible your battery is not making proper contact. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. For a example check this example shared by @Rich_Laue.

If the syncing issue persist take a look at this post: Having trouble syncing? (here's how to fix this)

In case you have tried all the possible solutions use the following link to get more assistance: Contact Support. You can use different options to get in contact with us like Chat or though E-mail. Sometimes our guys from Support might be a little busy so it takes some time but rest assure they will be happy to help you. Just let them know what you have tried so far.

If you need more help or you have questions, keep me posted. I'll be around.