Zip not syncing

[Schochla]

My zip isn't syncing. I have nothing appearing on my screen. It appears my zip is not a paired device on my android. Everything was working fine. Help

[Brissa]

Zip not synchronizing not  steps not showing  on phone

[LucyAP]

Welcome to the Forums @Schochla and @Brissa! Please restart your Zip to make sure that your tracker is working properly. Also, make sure that your app is up to date, you can follow this post to update the Android app or this one to update your iOS app. 

If this doesn't help, you can follow the tips described on the help article: Why won't my Fitbit device sync?

Keep me posted! 😉 

P.S. @Schochla if your Zip's screen is out after the restart, please follow this post by @vomitofthemind to check that the contacts on your Zip are working correctly.

[Schochla]

Hello, Lucy

I have tried all these suggestions and my fitbit zip still does not light up.  Thus, it is not syncing.  I noticed that it is also not appearing on my android as a device on my bluetooth settings?  Could this be the problem.  How would I go about changing that?  Thanks for any help you may have.

[LucyAP · Accepted solution]

Thanks for your reply @Schochla! This sounds odd. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.