"Elusive"? Or just "low priority"? With the world moving toward all-in-one wrist devices that will not just count steps, but also make your coffee, answer your email, and call your mother for you, I can imagine that FitBit isn't overly aggressive about fixing the problems with a low-end product.
I'm like a number of others, though. I already give up wrist space to a good old-fashioned wristwatch (analog -- imagine that!!) and a medic alert band. I don't need another wrist device. I bought the Zip specifically because it DOESN"T require wrist space, as well as the fact that I don't need the thousand other options wrist devices provide. I can call my mother myself, thankyewverymuch.
