Zip not syncing

[Sions]

I have tried reinstalling the app, restarting my zip, restarting my phone and have all day sync turned on but nothing appears to be working. When I try to pair my device a message comes up saying unable to communicate with zip or rejected by zip.

[SunsetRunner]

Welcome to the Fitbit Community @Sions! Did you try these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Was this the setup process that you followed? If not, following @AlejandraFitbit's instructions may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for Android as per @MarreFitbit's post.

Hope this helps. Let me know the outcome.

[Jims2015]

hi,

i have the same problem too. My Fitbit zip suddenly not able to sych, BUT it is still tracking my my steps, i have now few thousand steps pending sych.

I Fitbit 2.24.1 (535) iOS app. It was working well since day one with my Zip until this week.

I have try the link above to troubleshoot, going through all the troubleshooting steps per the help section "I can't sych my tracker" http://help.fitbit.com/articles/en_US/Help_article/1866/?q=unable+to+sych&l=en_US&fs=Search&pn=1

I even tried using other phone to sych and other PC desktop, still unable to detect and sych.

Please advice.

[SunsetRunner]

Welcome aboard to the Community Forums @Jims2015! Thanks for going through all the steps I've shared above before reaching us out. If you continue to have problems with your Zip while syncing, I recommend that you reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

Keep me posted.

[Wendycline]

My fitbit will not sync. Has not synched since Thursday night. Very frustrating. I trouble shooted with no results.

[SunsetRunner]

Welcome to the Community @Wendycline! Did you try these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device following @AlejandraFitbit's instructions may also help you to bring it back to sync as usual. Also, make sure your mobile device is running the latest version of the Fitbit app for Android as per @MarreFitbit's post.

Hope this helps. Let me know the outcome.

[Clarss]

I give up. In the last 6 months Fitbit has replaced my Zip twice. I bought last Chritsmas and in February they sent me the first replacement because the battery didn't last the 6 months. In May happened the same and I received the second replacement in June.
Zip never has paired with my device (Galaxy Note 4). I tried the reset thing, the Bluetooth thing, my Location is on, every troubleshooting suggested. I am very dissapointed. I have a Charge and works wonderfully. My only complaint with the Charge is the wristband, it broke so fast and easy but still works. I bought the Zip for his size thinking that I did not needed a new Charge because the Zip had the features tha I needed.

[ig_journey28]

I have tried all of these as well.  My zip keeps saying it cannot sync and to restart the bluetooth which I have several times.  I also realized that my zip isnt tracking all of my steps.  Ive only had my zip since march so its frustrating.