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Zip not tracking steps

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‎10-25-2017 06:38 - last edited on ‎10-26-2017 19:31 by Moderator Alum

‎10-25-2017 06:38 - last edited on ‎10-26-2017 19:31 by Moderator Alum

I had an update alert and completed it including changing the battery.since then it does not register any steps it just stays on 0

can you help 

 

Moderator edit: title for clarity

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‎10-26-2017 19:30

‎10-26-2017 19:30

Welcome to the Community @JznF! This sounds odd. To make sure that your Zip is working correctly, please restart it. 

 

Also, double check the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. You can follow this post by @vomitofthemind for extra help. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎10-31-2017 15:23 - last edited on ‎11-06-2017 06:35 by Moderator Alum

In response to LucyAP

‎10-31-2017 15:23 - last edited on ‎11-06-2017 06:35 by Moderator Alum

Hi Lucy,

That was a great help - thank you


Jan

Dr Janet Ferguson B.A.(Hons), Cert. Ed., MBA (Nottingham UK), PhD (Griffith)

MCIPD (UK), CAHRI

View my profile on LinkedIn

www.linkedin.com/in/dr-jan-ferguson-27157911

 

Moderator edit: personal information

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‎11-06-2017 06:50

In response to JznF

‎11-06-2017 06:50

@JznF You are welcome, it's always my pleasure! I'm glad to hear that you are back on track. 😉 

 

Also, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

 

Give it a look! 🙂 

Lucy | Community Moderator, Fitbit

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