Zip not updating

[KayaM]

I have a few issues with my zip. For the past couple of months, my zip battery was dying every 3-4 weeks. I changed the battery as usual yesterday, and my zip stopped syncing on my iPhoneSE all the sudden. I rebooted my iPhone and tried again, but didn’t work. Then I uninstalled the app and installed it again, but the same result. Finally, I deleted my zip device from my account, and tried to add it again, but this time, I could not even add my zip to my account. I’ve tried everything listed in the solution forum but it still isn’t updating. I entered the 4 digit numbers shown on my zip to my phone as directed, but the same error 400 keeps popping. iOS device is connected to the internet. (tried both wifi and mobile data)

Also, I tied to setup using a different mobile device, but it did not work either.

I have been using this zip for 10 months now.

Please help!

Moderator edit: subject for clarity

[LucyAP]

Welcome to the Community @KayaM!  Not to be redundant, but I'd recommend:

1. Restarting your tracker.

2. Rebooting your iOS device.

3. Turn of your iOS device's Bluetooth for 10 seconds and then turn it back on.

4. Make sure that your iOS device is connected to the internet.

5. Use the "Replacing a tracker..." process to re-pair your tracker to your account. Click here for instructions.

If for some reason you can't re-pair your tracker to your account on your iOS device, I'd then recommend trying to re-pair your tracker using a computer. Just make sure that your phone's Bluetooth is off. 

Hope this helps! 🙂 

[tbmccall]

OP said she tried all these things already. Called customer service, this is a known issue in app build 2.43.1, released late November. Due to be fixed in 2.44, release date 12/13/17. GG

[LucyAP]

Thanks for stopping by @tbmccall! I really appreciate what Support shared with you.

Please take into account that my previous reply is for an error 400. If you are still receiving an error message 4004 after the suggested troubleshoot from above, please let Support know about this. I'm sure they can help you to get back on track. 

Keep me posted! 🙂 

[KayaM]

Unfortunately nothing worked, so I contacted support accordingly.

[LucyAP]

Thanks for the update @KayaM! Please let me know the outcome or if you need extra help. 😉 

Catch you later! 

[thadjosh76]

What did costumer service say? I gotta say I've had the exact same issue and did exactly what you did. Even went as far to find a dongle at work to try my computer. It sucks because after having this thing for 2-3 years, Monday my work started a contest with most steps taken. OH well. 

[KayaM]

Customer support recommended the following additional steps. This might
work for some cases, however it did not help mine at all. So they offered
me a warranty replacement.


1. Remove your Zip from the Bluetooth setting of your iOS mobile device
again. You can follow these steps as guide:
1. Go to your phone's "Settings" then tap "Bluetooth"
2. Tap on the little “i” icon of the Bluetooth device you want to
remove.
3. Tap “Forget this Device.”
4. Confirm by tapping “Forget Device.”
2. Log out from your account and force quit the Fitbit app. For
instructions see the Apple help article
.
3. Turn off the Bluetooth settings of your iOS mobile device.
4. Restart your Zip by following the steps in: How do I restart my
Fitbit device?
5. Reboot your iPhone SE. For instructions see the Apple help article
.
6. After restarting your tracker and iPhone, add back your tracker back
to your Fitbit account as if you're setting it up for the first time by
following these steps:
1. From the Fitbit app dashboard, tap or click the "Account"
icon ([image:
User-added image]).
2. Tap "Set Up a Device".
3. Choose your device and follow the on-screen instructions to
continue.