11-06-2019 03:15
11-06-2019 03:15
My zip was on last night, screen was blank when I woke up, battery is full, followed all troubleshooting steps, can get it to wake! Any other suggestions, or should I just start shopping for a new one?
11-06-2019 07:29
11-06-2019 07:29
My zip was on last night, screen was blank when I woke up, battery is full, followed all troubleshooting steps, can’t get it to wake! Any other suggestions, or should I just start shopping for a new one?
11-08-2019 10:47
11-08-2019 10:47
Mine is the same! Just found out the zip has been "retired"!
Mine stopped on oct 14th.... i think its dead as they want you to buy a new device!
11-08-2019 14:44
11-08-2019 14:44
Have you tapped it? Or is it synced? Or is it broken? I would have a professional look at it. Or order a replacement.
11-08-2019 14:49
11-08-2019 14:49
Hi @DanaPr and @Lilpebbles these devices do last a while, but they do eventually die. With all the sales going on, it could be time to check out the new styles. The new Inspire has an optional clip, so it's the closest to the Zip.
@SunsetRunner there is no one to look at the Zip. These are not devices that can be repaired.
11-08-2019 14:52
11-08-2019 14:52
Ohh. I did not know this, I thought they were like phones, I did not know they could not be repaired. Mine never stopped working. It was a hand-me-down
11-08-2019 15:46
11-08-2019 15:46
Thank you, I got mine to work, I had a pretty new battery, and the App displayed as my battery being full as well! It never crossed my mind that a dead battery could show fully charged, so I just tried a brand new one, and it worked ! I guess the batteries no longer lasts for six months, as they suppose to!
11-08-2019 15:49
11-08-2019 15:49
Thank you, I got mine to work, I had a pretty new battery, and the App showed my battery being full as well! It never crossed my mind that a dead battery could show fully charged, but I still tried a brand new one, and it worked ! I guess the batteries no longer lasts for six months, as they suppose to!
11-08-2019 15:50
11-08-2019 15:50
New battery is always a good idea, plus removing the battery restarts the Zip! Glad it's going again @DanaPr
11-08-2019 15:55
11-08-2019 15:55
I tapped on it several times, but it was completely dead! The confusing part was that it showed that the battery was full, I’ve changed it about a month ago, so I didn’t think that the battery could be the issue! In spite of the “green” battery, I tried a new one, and surprisingly, it worked.
11-09-2019 10:07
11-09-2019 10:07
The longest the battery in my Zip has lasted is around 6 months. So, when I reach the 6 month mark I automatically change the battery.
11-09-2019 11:43
11-09-2019 11:43
The one thing a user can do with the zip has to do with the battery contacts.
I slight small pull up of the tab often helps.
11-09-2019 12:52
11-09-2019 12:52
I’ve had to do that a couple of times...overall it’s the best little tracker, basic, simple just change the battery every six months or so and you’re good to go 🙂