Zip rejecting bluetooth

[Kate0305]

This is 2nd Zip I have gotten, when I try to pair with android bluetooth it says...rejected by zip...why and how so u fix?

Moderator edit: format

[Elirien]

I have a new Zip and am having the same problem with my Android. Worked perfectly for the first week.

I have tried the following steps repeatedly: 

rebooting Zip by taking out battery and waiting 10 seconds, then replacing

removing and reinstalling app

rebooting my phone

Last night it synced, stopped working again today.

When I go to Bluetooth settings and try to pair, the message I get is "pairing rejected by zip"

[Kate0305]

I have given up trying..

Katie Fisher

[LucyAP]

Thanks for stopping by @Kate0305 and @Elirien! This sounds odd. Can you please confirm that you have followed this tips of How to Fix Syncing Issues? Also, can you please let me know the model and the Android version of your phone? 

I look forward for your reply! 😉 

[Kate0305]

I have a Samsung Galaxy 7edge, version is 7.0, I had done all the
troubleshooting with both the zips...

Katie Fisher

[LucyAP]

Thanks for the update @Kate0305! Since this is a compatible mobile device, can you please check that you are logged on the registered email account? Also, can you please attach a screenshot of the error you are receiving? 

I look forward for your reply!

[Kate0305]

I am register correctly, have had the first fitbit and also have an alta

Katie Fisher

[Elirien]

My android device (MotoG) is now connecting reliably. The operating system
recently updated, and I have had no problems since. Thanks.

Elirien
*---------------------*
"If it rains again tonight, I can think light-years ahead . . ."
*Jefferson Starship*

[Kate0305]

Mine is up to date, tried that when I bought the first Zip that does the
same thing, but thank you..

Katie Fisher

[SunsetRunner]

Obviously everyone has tried to BS suggestions check the battery? Are you sure it's turned on? Don't be obtuse 🤦🏼‍:female_sign: if you don't support Fitbit zip anymore just admit it! I just bought a used Fitbit zip off of somebody for $150 and now it's useless no one can help me I've tried on three different phones I can't get it to sync. Obviously no one can.

[SunsetRunner]

They ask these questions just to string you along