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Zip restart after syncing

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‎02-11-2018 06:17 - last edited on ‎02-13-2018 07:20 by Moderator Alum

‎02-11-2018 06:17 - last edited on ‎02-13-2018 07:20 by Moderator Alum

Hi when I sync my zip it returns to zero I got a new battery so it's not that.

 

Moderator edit: subject for clarity

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‎02-12-2018 13:18 - edited ‎02-12-2018 13:37

‎02-12-2018 13:18 - edited ‎02-12-2018 13:37

Welcome to the Forums @Bobtail2018!  In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. You can check out the process to fix this in this post by @vomitofthemind.

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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