Welcome to the Forums @Danaboo! To further assist you, can you please let me know if the model of your LG is G3 or VU 3? According to the compatible devices list these are the only LG3 available. In the meantime, you can try the troubleshooting tips suggested in the help article Why won't my Fitbit device sync?
Regarding the update, make sure your tracker is charged and then try these steps:
- Restart it by following the suggested steps in this post.
- After this, try the firmware update again. If it doesn't work, reboot your mobile device and try the update again.
If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware. Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why is my tracker only syncing with one mobile device?
I hope this helps, keep me posted! 🙂
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