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Zip's display not working

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‎01-15-2018 08:32 - last edited on ‎01-16-2018 15:09 by Moderator Alum

‎01-15-2018 08:32 - last edited on ‎01-16-2018 15:09 by Moderator Alum

The display on my new Fitbit Zip isn't clearly showing the numbers on the right side of the screen.

 

Moderator edit: subject for clarit

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3 REPLIES 3

‎01-16-2018 15:13

‎01-16-2018 15:13

Welcome to the Forums @Derfie30! To make sure that your Zip is working correctly, please restart it. To do so, follow these steps:

 

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

 

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally.

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎01-17-2018 07:34

In response to LucyAP

‎01-17-2018 07:34

I did that; it didn't accomplish anything!
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‎01-18-2018 15:35 - edited ‎01-18-2018 15:39

In response to Derfie30

‎01-18-2018 15:35 - edited ‎01-18-2018 15:39

Thanks for the update @Derfie30! I really appreciate that you have shared your experience with your Fitbit Zip and for all the time invested to solve this. Upon checking with Support I was able to see that currently you have a case with them about this issue. I'm sure that they can help further with this.

 

Keep me posted if you have any other question.

Lucy | Community Moderator, Fitbit

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