08-13-2019 11:48
08-13-2019 11:48
I updated the fitbit app on my iPhone just before the weekend and my zip will no longer sync with it.
I am able to sync with the dashboard on my computer.
I think there must be a bug in the updated application.
08-20-2019 10:13
08-20-2019 10:13
I don't think they support the zip anymore. This has become a problem for ZIP users around the world. I wish FitBit would own up to the issue and either fix it or tell us what to do next.
08-20-2019 11:47
08-20-2019 11:47
Mine synced this morning but will not sync now.
08-20-2019 13:22
08-20-2019 13:22
Mine stopped sync'ing - restarts (phone, computer, zip) didn't help. Also followed the instructions given on both Windows 10, and my iPhone. No joy.
Love(d) my zip. Now I own a paper weight.
08-20-2019 16:43
08-20-2019 16:43
Mine stopped syncing today. Rebooting phone, replacing battery doesn't help. It does sync with the bluetooth dongle on my iMac so this id definitely an application bug in the iPhone app. Devs??? One possible clue. The fitbit app asked me this morning to enable Bluetooth sharing and I said yes. (I tried toggling this in the Setting Page but the iPhone still not sync with my zip.
08-20-2019 18:10
08-20-2019 18:10
Thank you for sharing! This worked for mine!!
08-20-2019 18:47
08-20-2019 18:47
thanks -- this worked for me!
08-20-2019 21:09
08-20-2019 21:09
This just worked for me. Thank you so much!
08-21-2019 02:49
08-21-2019 02:49
Same issue as well, has anyone gotten a response as to when it will be corrected?
08-21-2019 06:06
08-21-2019 06:06
My Zip stopped syncing mid-day yesterday. Steps and activity are being recorded on device but it has stopped syncing to iPhone and iPad. Sync attempts result in “no device found”.
08-21-2019 07:14
08-21-2019 07:14
08-21-2019 08:45
08-21-2019 08:45
This worked for me! Thank you 🙂
08-21-2019 09:25
08-21-2019 09:25
This works! Tried all the solutions with no joy. I'm back on line and happy!
08-21-2019 09:28
08-21-2019 09:28
Just completed the instructions by Jogger and that fixed my Zip bit. Thank you. 8/21/19
08-21-2019 09:55
08-21-2019 09:55
Did all the same. Nothing....
08-21-2019 09:59
08-21-2019 09:59
Worked for me too. Thank you very much. Wasted 4-5 hours seeking a fix.
@map71 wrote:
Just completed a chat. I had to turn my iPhone 7 completely off then remove
the battery from my Zip. After waiting 10 seconds, reinserted the battery.
Then powered my phone back on and made sure WiFi and Bluetooth were both on.
After opening the Fitbit app, it synced.
08-21-2019 10:14
08-21-2019 10:14
08-21-2019 10:15
08-21-2019 10:15
08-21-2019 10:59
08-21-2019 10:59
Tried all of the above with no luck.
Had to remove zip from FitBit App and re-add. Then it finally synced.
08-21-2019 11:10
08-21-2019 11:10
Starts to have same problem last night. This idea worked of basically rebooting everything - I have an iPhone 8 Plus. Hope it lasts; but also hope Fitbit is seeing all these issues and working on them.
08-21-2019 11:47
08-21-2019 11:47
This worked for me too. I had to reboot my zip while my iPhone7 was turned off to get it to work.