Zip won't sync

[Prepgal]

Everything was fine until this morning when my Galaxy 9 pushed a system update. Zip is working fine and battery is full but the phone won't find it. I've checked connections and even reinstalled the app. Nothing is working.  Anyone else experiencing this?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Prepgal.

Thanks for troubleshooting this syncing issue by yourself. If your Zip isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. 

[Prepgal]

Thanks so much! I thought I had tried everything but took your advice and
went through things again. The one thing I hadn't tried was to re-start
the Zip. Bingo! It works now! I really appreciate it!

[AlejandraFitbit]

Those are great news @Prepgal. I am glad to hear that your tracker is working properly now. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Mumpie]

Restarting the ZIP by removing the battery is NOT an acceptable (or even useful) solution.  The battery contact mechanism already is flaky and removing/reinstalling the battery daily only exacerbates an already terrible design.

I have a Fitbit Zip that has been syncing fine for over two years.  In the past few weeks it has gotten to the point where I am ready to go to another tracker I do NOT have to wear on my wrist.  It is driving me nuts.

Syncing is very sporadic, sometimes yes, sometimes no. Maybe it is successful once every other day.
Device if Fitbit ZIP at firmware 5.90
Fitbit App on Phone is at version 2.88
Phone hardware is LG VS501 rev 1.0, software is VS5011CA running Android 7.0 (security patch to 1/1/2019)

[DM8]

I'm having the same issue after Samsung Galaxy S8 update today. Have tried everything stated in these articles & still won't sync on my phone. Pain to have to sync to my desktop each time. Please help. There must be something else to fix this so can sync to phone app. Desperately request assistance!

[Prepgal]

I agree!!!!!! I have to sync to desktop, my old S5 phone or even to my Fire
tablet! Nothing seems to work with the S9 since an update......this is
unacceptable for the price I'm having to pay for this phone!

[Becca327]

Yes I agree. I have to remove my battery daily for my zip to sync as well since the latest update. This is not acceptable and I refuse to buy another Fitbit. They need to fix the issu.i 

[Rachelcd]

Sorry, this solution only works once. After that, you have to keep removing the battery. This also happened to me after the update Samsung had this past week! Fitbit needs to find a solution to match the update!

[DM8]

Thank you for taking the time to respond. This has been very frustrating. Hope they're working on a resolution & it's provided quickly.

Kind regards,
Sent by my Samsung Galaxy S8™

[DM8]

Yes, I wholeheartedly agree! Thank you for taking the time to respond.


Kind regards,
Sent by my Samsung Galaxy S8™

[DM8]

Have tried all of this as well as several email suggestions provided by customer service including unpairing bluetooth in phone with my Zip & removing Zip from my account, deleting app & then turning off phone and starting everything again from scratch with set up on my phone. After all this, now my phone's bluetooth can't pair with my Zip & everything Customer Service has suggested has only made it all even WORSE!

[Prepgal]

I know....it's really bad. My phone did another system update today and I
had hoped that the issue would resolve, but it didn't. I don't know if
this is a Fitbit thing or a Samsung thing. I kept my old Galaxy 5 and the
Fitbit still syncs perfectly on that phone! It started out being fine on
the 9 as well, right up until the first system update. Very frustrating!!

[DM8]

I just checked my phone for a possible software update & it says I have the latest version. I was hopeful there for a moment. This is ridiculous! It's been about a week now & the door for my battery is now looking completely beat up after having to remove it so much. Customer Service needs to fix their software & I'm feeling so unheard by them! So frustrated!!!

[DM8]

To AlejandraFitBit, your posted solution hasn't helped

[ZipNoSynch]

I've gone thru the no sych bit with the Fit bit rep 

Does anyone know why I have to  continuously remove the battery to make the zip synch

[Prepgal]

I ended up getting a new Fitbit Charge 3 which syncs perfectly with my new
phone, but the Zip never would. I'd have to let it sync to my account using
my OLD phone and then it would sync to the new phone from the account. It
never got resolved. Very frustrating.

[ZipNoSynch]

My thinking on this is that Fitbit wants to phase out the Zips.

I like my Zip.  It just does the BASIC stuff I want.  I do not need all the "Bells and Whistles"

[Prepgal]

Agreed!

[SunsetRunner]

I agree. I won’t be buying anything Fitbit related again. All I want is the Zip, I like my watch and loathe the bells and whistles as I have no use for them. Mine won’t sync properly, has an abnormally short battery life and I have to reset the Zip, uninstall and reinstall the app frequently. I am not a professional or elite athlete so the hassle isn’t just worth it. All I wanted was a pedometer that was not visible and likely to be lost.