help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2023 13:39 - last edited on ‎02-12-2023 06:07 by Fitbit Moderator

‎01-10-2023 13:39 - last edited on ‎02-12-2023 06:07 by Fitbit Moderator

In November my Fitbit Zip stopped allowing me to logon and sync my device. When I try to logon to sync and see my steps I receive an error message saying I am not authorized.  I can log into my account. My fitbit uses a dongle on my desktop computer to sync. The help desk informed me that due to "upgrades" by Fitbit I can no longer use a desktop computer.  This makes no sense to me but that was all I could get from the help desk.  Does anyone know what is going on with this?

 

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎01-10-2023 14:27

‎01-10-2023 14:27

Hi @Phillip2023  as of October 13, 2022 the Window computer app will no longer work. There is no workaround for this. You need a compatible device in order to use the Fitbit. click to learn more.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-10-2023 14:33

In response to Odyssey13

‎01-10-2023 14:33

Since I do not have an Android device, omly a Windows computer I guess Fitbit is no longer available to me. That's too bad. I like my Fitbit Zip.

Phil Dahlstrom
Best Answer

‎01-10-2023 18:55

‎01-10-2023 18:55

They don't care.  Reported numerous times and all they tell you is get a new device.

 

Best Answer

‎01-11-2023 08:27

In response to kathdnich

‎01-11-2023 08:27

It is not a matter of not caring. Apparently, Fitbit does not support the Windows operating system now so any new device I get will not work. I only have Windows desktop computers. The Help Desk person could only say Fitbit devices would not work on a desktop computer. They apparently did not understand that it is the Windows operating system that is not supported. I will use my Zip as a pedometer until it stops working then decide what to do. I like my Zip and do not, at this time, care to have a fitness monitor watch and a nAndroid device.

Phil Dahlstrom
Best Answer