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fitbit website not recording my activity

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‎12-22-2016 14:30

‎12-22-2016 14:30

 

Yesterday I went on Fitbit website to see my totals and it said I had no recent activity, although my Zip shows the number of steps I have been taking. 

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3 REPLIES 3

‎12-25-2016 14:02

‎12-25-2016 14:02

A warm welcome to the Community @ferdphillip!

 

From what you're saying, it would seem like your Fitbit Zip has not synced to your account. I would recommend that you sync your Fitbit to your account (using a mobile device, or a computer with the Fitbit Connect software). Then the information should appear into your Dashboard.

 

Let me know how it goes! Smiley Very Happy

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎12-31-2016 04:08

In response to LanuzaFitbit

‎12-31-2016 04:08

 

After syncing my fitbit when I came back from a long walk the website confirmed that sync has occurred, however, dashboard said I had done no steps today at all!!

One of us is lying and I think it's fitbit !!

Why is it not recording properly after the confirmed sync process??

Is the date wrong on my device perhaps??

 

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‎01-02-2017 05:59

In response to be1963

‎01-02-2017 05:59

Hey @be1963! Welcome to the Fitbit Community!

 

In this case I'd recommend that you get in touch with our Customer Support team. They should be able to take a closer look at your situation. I'm positive they will be glad to help you.

 

Let me know how it goes! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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