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fitbit zip disconnected

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‎05-12-2016 21:59

‎05-12-2016 21:59

App shows zip disconnected. Tried turning off Bluetooth, deleted, re-paired, uninstalled, reinstalled... Will work for awhile, then shows disconnected and I have to do all over again. Twice today..solution?
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‎05-13-2016 04:17

‎05-13-2016 04:17

Welcome to the Community @mlanier. Can you tell which mobile phone are you using to sync your tracker? If you are using a Nokia Lumia 635, let me tell you that this phone is not compatible and that might be the reason why you are having problems syncing your tracker. I recommend syncing it with a computer or take a look at our list of Compatible Mobile Devices.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-13-2016 08:45

In response to AlejandraFitbit

‎05-13-2016 08:45

Yep, it's a nokia- I'll get it going with my home computer this evening-
thank you!
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‎05-17-2016 04:42

In response to mlanier

‎05-17-2016 04:42

@mlanier Here is a help article that will help you to get your Zip synced with your home computer.

 

Let me know if anything else is needed my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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