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Zip not tracking active minutes

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‎05-12-2016 17:08

‎05-12-2016 17:08

For some reason my zip has sometimes forgotten how to track my active minutes. Any recommendations will be greatly appreciated.
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‎05-13-2016 01:53

‎05-13-2016 01:53

Hi @Nene88

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

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‎05-17-2016 05:26

In response to SunsetRunner

‎05-17-2016 05:26

@Nene88 Welcome aboard! As my friend @SunsetRunner advised, try to restart your tracker and if the problem persists, I recommend contacting our Customer Support team so they can investigate further.

 

Let me know if anything else is needed! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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