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not showing steps on Fitbit zip

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‎08-10-2017 06:53

‎08-10-2017 06:53

My Fitbit Zip is still working although I no longer see my steps or the time on the actual zip itself. I only know my step count ounce I sync it to my computer. I tried replacing the battery to see if the screen would start working again but that did not work. Any suggestions on what is wrong and or what to do?

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5 REPLIES 5

‎08-12-2017 10:06

‎08-12-2017 10:06

Thanks for stopping by @mgd3220! To better assist you can you please let me know the following: 

  • Is your Zip's display not working at all?
  • Have you followed these steps to restart your Zip?

I look forward for your reply! 😉 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

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‎08-13-2017 06:45

In response to LucyAP

‎08-13-2017 06:45

I did those 3 steps and even put in a brand new battery and nothing except a partially black screen shows up.
ThanksMichael DuVernay
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‎10-19-2017 16:39

In response to LucyAP

‎10-19-2017 16:39

It shows everything but steps and I have a brand new battery in it

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‎10-26-2017 16:51

In response to Cindy806

‎10-26-2017 16:51

Mine shows my steps on my fit bit but not on my IPHONE .. all of a sudden after an update.. any idea why? 

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‎08-05-2020 19:26

In response to Mojo1957

‎08-05-2020 19:26

How did you ever resolve this issue?  I am currently having that exact problem where activity shows in my zip fit and everything but the steps shows in my iPhone 11. Any suggestions?

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