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problems with zip

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‎09-18-2016 17:39

‎09-18-2016 17:39

For the last 2 weekends my zip won't recognize the steps I take on Saturday or Sunday. The steps show on the zip but not onfitbits site. This is so weird though because the zip is transfering other data tho the site. For example it is recording calorie burn and miles travelled to the computer but just not the steps. Whats the deal??? During M-F it works fine. I've tried resetting it and unplugging the dongle but nothing has worked.

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‎09-20-2016 05:26

‎09-20-2016 05:26

Hi there @tj347, let me give you a warm welcome to our Community. Certainly this behavior with your Zip is not normal. I would like to ask a screenshot to have a closer look. Note that if your tracker is not transferring your steps it should not sync either the distance.

 

To upload screenshots, use the compose window tool bar by selecting the landscape icon. Upload your picture from the computer and press insert image.

Capture.JPG

 

In the meantime I recommend to set your tracker as a new device on your account if the issue persist on a daily basis. If you need more information about this, please refer to this post.

 

Let me know how it goes and if you need more help, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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