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time

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‎02-23-2016 19:55

‎02-23-2016 19:55

Fitbit zip has new battery. Sync says it's full, but the time stays correct only for awhile.
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4 REPLIES 4

‎02-24-2016 06:18

‎02-24-2016 06:18

Hey there @Susan749! I hope you're doing great! 

Let me help you out, sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. Please verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed on this article.

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-24-2016 18:58

‎02-24-2016 18:58

Thank you for your response. I am not able to do this at the moment, but will definitely check it tomortow
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‎02-25-2016 18:10

‎02-25-2016 18:10

So far, it's kept correct time all day. Thanks for your help!
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‎02-26-2016 05:46

In response to Susan749

‎02-26-2016 05:46

Hi @Susan749! It's great to hear that is working, now you're ready to get back on track :). 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!
 
Catch you later! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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