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‎09-10-2019 20:30

‎09-10-2019 20:30

does not sync  computer  says  not  connected  to  the  interrnt  other  programs  working  well  on  the internet.  how  to fix  this  problem.

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8 REPLIES 8

‎09-12-2019 18:16

‎09-12-2019 18:16

I am receiving the same message. Obviously, I have internet access because I am on their site. I hope someone can help us.

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‎09-12-2019 23:18

‎09-12-2019 23:18

Hi @mesor  and @bvmss 

 

Have either of you been able to sync since posting? When there is a problem, the first thing to do is restart the device. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2019 01:21

In response to Odyssey13

‎09-13-2019 01:21

No. I have removed the battery twice, but it still doesn’t sync. The last time that I was able to sync up was on Wednesday the 4th of September.

Sent from Mail for Windows 10
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‎09-13-2019 08:11

In response to bvmss

‎09-13-2019 08:11

@bvmss  is your phone listed as compatible? Click for the list

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2019 11:03

In response to Odyssey13

‎09-13-2019 11:03

I  am  not connecting fit bit to my phone, using computer, program is in the computer worked fine  until September 4  2019  syn  stopped  suddenly  everything  in  the     program  works  but  will  not syn

how  to fix the problem  thanks.  

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‎09-13-2019 22:32

In response to mesor

‎09-13-2019 22:32

@mesor  is your computer compatible? click for the list

Stepping in the U.S.A. since September 2013. Android 14

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‎09-14-2019 05:52

In response to Odyssey13

‎09-14-2019 05:52

It appears that we are having the same issue. Everything worked perfectly until September 4th. There must have been a change made (update) or something. My computer has NOT lost internet connection, as the Fitbit site suggested. I don't have any trouble viewing ESPN, Facebook, YouTube, etc. Did Fitbit do something on the 4th of Sept. that would cause this issue?

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‎09-14-2019 06:00

In response to mesor

‎09-14-2019 06:00

@mesor  It appears that we are having the same issue. Everything worked perfectly until September 4th. There must have been a change made (update) or something. My computer has NOT lost internet connection, as the Fitbit site suggested. I don't have any trouble viewing ESPN, Facebook, YouTube, etc. Did Fitbit do something on the 4th of Sept. that would cause this issue?

Best Answer