zip screen is black

[heyevl1]

zip screen black, doesn't respond to tapping.  new battery, still wont work

[Beebo2]

Mine too. Says battery full on app. Going through batteries like crazy. Have all day sync off also. As recommended. New battery showed needing replaced asa i put it in.

[LucyAP]

Welcome to the Forums @Beebo2 and @heyevl1! Thank you for sharing your experience with Fitbit Zip. 

In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

I hope this helps, keep me posted! 😉 

[Beebo2]

Not surprised that the pic is not on the screen either. Tried this already. 


Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

[LucyAP]

Welcome back @Beebo2!  Thanks for sharing your experience with your Fitbit Zip. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

P.S. While you wait for Support to reply, please take a look to our Warranty Policies.