Forum Posts

Resolved! Unable to start a Challenge in the Fitbit app

Since the last update I am having trouble starting a challenge. My challenge is missing at the bottom. When I go to discovery I am inable to open a challenge.   I have contacted Fitbit twice.  Neither has helped me, the last huy said he will send an ...

smd53 by Jogger
  • 3706 Views
  • 51 replies
  • 10 votes

Resolved! Creating recipes

Hi, how do I create and log a recipe on Fitbit. I have had a look at custom food ... and can’t see how to make an individual recipe. It’s a pest having to use MyFitnessPal for this function thanks

fitbit.com/setup shows 404

I am trying to set up the Fitbit app on my mac via fitbit.com/setup so that i can add music to my versa, however, every time I search the URL it shows me that the page isn't available as well as a 404 code. I have tried to see if i can get it to work...

Weekly progress report missing data

Several times now, the weekly progress report has days with zero data, and I do wear the device pretty nearly 24/7.  I only take the device off to charge it.  For the most recent week, 4 days of data are missing.  There must be a synching issue somew...

Received email about an earned badge but not showing

On october 31st i've tot a mail that I earned a new badge. But when I check my badges on the Fitbit app in my account, it is not in the list of earned badges. Does anyone know what went wrong?   Excuse me for for my English, I'm from Belgium.   Moder...

Iriissh by Jogger
  • 499 Views
  • 1 replies
  • 0 votes

Resolved! Bug Fix: Identify when Duplicate Export eMails Are Sent

Include the time and date of the export request in all Fitbit emails related to the export. This will allow Fitbit owners to identify duplicate emails. I recently received duplicate emails of my latest export request ten days after the request was co...

Jim905 by Recovery Runner
  • 485 Views
  • 1 replies
  • 0 votes

Fitbit Connect App Not Opening

I am trying to open the Fitbit Connect App so I can add new songs to my Versa but the app refuses to open. I have been staring at the spinning wheel of death for the last 15 minutes. I have restarted my computer (mac) multiple times and closed and op...

oanhn by Recovery Runner
  • 1145 Views
  • 9 replies
  • 2 votes

Put in the wrong email on account

I put in the wrong email.  I attempted to change it    But he keeps telling me that I have incorrect password.    Tell me how to fix this.     Moderator edit: updated subject for clarity

My Fitness Pal

Can my nutrition data from My Fitness Pal sync to my new Fitbit versa?

kemarx by Jogger
  • 457 Views
  • 1 replies
  • 0 votes

Incorrect weight logged leading to badges earned

I incorrectly logged my weight two weeks ago, causing the app to think I've got my target weight. I then received all of the weight loss badges i haven't truly earned. I have since updated my weight and goals but the badges are still there. Can they ...

Logging custom food

I wanted to customize by food based on categories.like if I eat milk and oats, I wold like to combine the two under breakfast and the nutrition and calories should considering those together.and everyday when I log my breakfast I just add from my cus...

Abhis by Jogger
  • 459 Views
  • 1 replies
  • 1 votes

Problem within Fitbit?

Hi, is there a problem with the Answering Side of Fitbit services or is there just almost no activity going on? The entire day I got not updates/answers to my post, which is kind of weird, cause normally my inbox is flooded with answers. I have a Son...

FitBit in Mac toolbar

Unable to remove the FitBit icon from the Mac toolbar; followed Mac instructions - nope.  Can't find in Fitbit where there is an option for "save in toolbar" so I can turn it off