Can't set up device, unable to accept Terms of Service on iOS 11

[Mark00z]

So I'm using an iPhone6 with iOS 11, and I can't re-add my Flex after removing it to try and solve some syncing issues I was having.

In the app (v2.40 (714)) I click "Account" --> "Set Up A Device" --> select "Flex" --> click "Set Up Your Fitbit Flex", and get to the "Terms of Service and Privacy Policy" screen, where hitting "next" does nothing and I'm dead in the water.

I'm at work, don't have my charger dongle, and would really like for the app to just work. Strange, I know.

thanks!

Mark

Moderator edit: title for clarity

[KateFitbit]

@Mark00z welcome to the Community. Thanks for checking us out.

We have received a few reports of users unable to accept terms of service on iOS 11. This issue has been escalated to our engineers. Thanks very much for your report. I will continue to update as I receive more information. 

[Mark00z]

I was finally able to get it working today through a seemingly random sequence of resetting my Flex, rebooting my phone, and turning Bluetooth on and off.

One thing that let me accept the terms of service was going into the iPhone app with Bluetooth turned off, and it would tell me I had to turn it on to proceed...and when I turned it on and came back it would let me hit "next". Odd, but hey, whatever works.

Hope others are able to get theirs resolved as well!

[Jazzy_Tazz]

Mine isn’t letting me accept the terms. Very frustrated. What am I supposed to do?

[KristaJE]

Same is happening for me very frustrating 

[hauntedmansion1]

 All you have to do is make sure your Bluetooth is on and it will work. I sat for 20 minutes trying to figure out what the problem was and decided to try that and it worked immediately 

[KristaJE]

My daughter literally just fixed issue about an hour ago lol

Sent from my iPhone

[Krimkolan]

Hi, I’m a new user of the fitbit charge 2 and can’t get agree to the terms whilst trying to set up my new device. Is the problem solved yet? 

[Krimkolan]

Hi, I’m a new user of the fitbit charge 2 and can’t get agree to the terms whilst trying to set up my new device. Is the problem solved yet?

[Dannig]

I just got a Fitbit Flex 2 and am disappointed that this iOS 11 issue is still not fixed. It has been almost two weeks since the first person to realize the promblem and post something on the Fitbit webiste. Please respond to us who have not heard from you about this issue. It doesn't allow us to pair our phones and our Fitbits to track walking and excersing and I do not see another way to do that on the website. If there was another way to do it on the website, I do not believe this would be as big of a deal.

Sincerly,
Just starting out this workout thing

[QuirkyLlama2]

I talked to a customer service representative about this same issue. He had me turn Bluetooth off on my phone, then turn my phone completely off, and start it back up again. When you’re phone boots back up, turn your Bluetooth back on. It worked for me! I hope it solves the problem for you guys.

[Cwk13]

This is what solved the issue for me. Thanks

[CloeWoef]

Thanks! Enabled Bluetooth to fix issue.

[tech_help]

try switching on your bluetooth it really helps 

[Jgjestva]

Make sure your blue tooth is on. Per other poster I tried it and it let me through immediately.

[Sooz24]

Hi. I was also having an issue accepting the T&Cs. I turned Bluetooth on and went thru the set up again. Worked like a charm. 

[SunsetRunner]

Enable blueooth on your phone 🙂

[Vtbyers]

My Fitbit wasn’t synching, so I went to uninstall and reinstall and now it won’t let me accept terms and conditions. Tried the Bluetooth thing and it didn’t work for me. ARRRGGGHHH!  What’s the point of walking if I’m not getting steps??? 😂

[Cying123]

May i know has the problem been resolved? 

[benhexx]

I have this issue as well. Really bad experience for a relatively expensive product. It is, at this point, unusable.