10-21-2016 09:07 - edited 10-21-2016 09:08
10-21-2016 09:07 - edited 10-21-2016 09:08
Since updating, my tile with the 250 steps/hour is not updating. I have uninstalled and reinstalled the app, and logged in and out of both the app and the website. Thanks.
Answered! Go to the Best Answer.
11-14-2016 17:31
11-14-2016 17:31
@rebc Are you referring to viewing on the Ios app itself? If so, keep in mind only the top tile scrolls back in history. The lower tiles (including steps/hr) will only display today's stats. To see your history for the lower tiles, you need to click on the actual tile to see the history.
Hope that helps~
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
10-23-2016 04:32
10-23-2016 04:32
Welcome to the Community @rebc. Thanks for troubleshooting this inconvenience by yourself. I recommend double checking if your iOS Fitbit app is updated by following @MarreFitbit's instructions in the How do I update the Fitbit app for iOS? post. Also, you can make a force sync:
1. Tap the tracker's tile
2. Slide down
3. Tap Sync Now
I hope this helps, let me know the outcome.
10-23-2016 13:08
10-23-2016 13:08
10-24-2016 09:42
10-24-2016 09:42
Hi,
Just to make sure, I went on my morning walk and used RunKeeper as well as my Fitbit. RunKeeper tracked my (brief) walk at .65 miles but my FitBit didn't assign any steps at all for that time, so clearly something is wrong. Thanks.
11-13-2016 12:36 - edited 11-13-2016 14:44
11-13-2016 12:36 - edited 11-13-2016 14:44
@rebc thanks for the update! I see you have posted this a while ago and by now there has rolled out a new version of the firmware. The version 2.29 was released on November 10. To get the most out of your app and tracker I recommend having them updated to their latest version.
I really hope everything is working by now. Let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
11-14-2016 07:49
11-14-2016 07:49
11-14-2016 14:46
11-14-2016 14:46
Hey @rebc! I'm so happy to hear that you're back on track! It's awesome news. Thanks a million for keeping me updated!
Happy stepping!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
11-14-2016 14:50
11-14-2016 14:50
11-14-2016 17:31
11-14-2016 17:31
@rebc Are you referring to viewing on the Ios app itself? If so, keep in mind only the top tile scrolls back in history. The lower tiles (including steps/hr) will only display today's stats. To see your history for the lower tiles, you need to click on the actual tile to see the history.
Hope that helps~
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
11-14-2016 17:58
11-14-2016 17:58
11-14-2016 18:01
11-14-2016 18:01
Glad I could help @rebc
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+