Resolved: 404 Error when trying to set up tracker

[KateFitbit]

We are currently investigating reports of French Canadian users seeing a 404 error when setting up a tracker. As a workaround, we recommend setting up on an alternative device if possible.

I'll update the thread when I hear further. Thanks for your patience! 

[lepardu]

Im trying to set up my charge 2 watch but i get this error : com.fitbit.http 404 error . Everytime i try to sync it.... ive tried all the uninstall turn on/off Bluetooth log on/off blablabla thing.... is there anyone that ever solved this because i see its a common issue many people had and im thinking sending this watch back to the store since ive already lost 3 hr trying to make it work.? Thanks

Moderator Edit: Clarified Subject. + Format

[MarcoGFitbit]

Hello @lepardu, thanks for joining the Fitbit Community, it's great to have you on board. 

At this moment I would like to suggest you to update the Fitbit app if you haven't done it yet as we have released a new version a couple days ago. Then, I would like to suggest you to check the following:

1. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
2. Make sure you have a strong WiFi signal (or enough cellular data)
3. Make sure Cellular Data and Background App Refresh are enabled by going to your phone Settings > Fitbit.

Then, try to set up your tracker as a new device once again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and let me know the outcome. 

[MarieBeaulieu]

I did delete my fitbit flex and do what you write to do and surprise my apps doesn't want to reconnect with the fitbit anymore. This message again [com.fitbit.http 404 error] and no more fitbit! 

And yes I have the new update. I just bought my flex, grrrr.

[MarcoGFitbit]

Hello @MarieBeaulieu, I hope you're doing well, thanks for taking the time to reply. I sincerely apologize for the issues you're experiencing with your Fitbit Flex.

At this moment I will forward the information you have provided to our team so they can take a better look at this situation, once I have more details to share with you about this issue I'll make sure to update the thread accordingly. 

Thanks for your patience and understanding, in the meantime if there's anything else I can do for you please feel free to reply. 

[Mariehelenejacq]

Hello

i am experiencing the exact same problem!!!

very frustrating

[m.talbot]

I have the same problem too! Just received my Fitbit Charge 2 and can’t use it because of this « error 404 » message. 

Not impressed for the price we pay. Very disappointed. 

[mathfr01]

I am having the exact same issue as Marie Beaulieu with my blaze...

Did the same thing as her and getting same result.

Trying to re-pair blaze with iPhone 8.

[lepardu]

@MarcoGFitbit so, is there any hints to solve this problem? 

[Kitkat19]

Im having the same problem error 404 and cant setup my Charge 2

[m.talbot]

I am talking with Fitbit on Facebook.. They don’t seem to be aware of the problem. They keep sensing me some: please reboot your phone, close the app, delete the app, try on a laptop. Nothing is working! 

[mathfr01]

I know this does not solve the issue, but I was able to pair the blaze with an older Android device I had... Now that the device is paired with the account, my iPhone sees it and can sync... 

[Mariehelenejacq]

Was in the phone with their support for almost 3 hours. Finally paired with my laptop. They wrote to me saying engeneer knows about it and are working on the problem.

[m.talbot]

Thanks @mathfr01 It worked with my old android! 

[KateFitbit]

Hi Everyone, thanks for your report about the 404 error, from the reports here, it appears to be happening to our French Canadian users trying to set up a device. If possible, like @mathfr01 recommends, please try setting up on an alternative device if available. 

We have reported this to our engineers to investigate further. I'll update the thread when I hear further. Thanks for your patience! 

@MarcoGFitbit Thanks for your help here! 

[Radiogirl]

My Fitbit was working fine before the update!  That’s what made the problem! I can’t believe you would release an update that messed things up!

[llaski]

I cannot get my Charge 2 to synchronize with my iPhone. I have tried everything. It cannot find the device. It says to turn the Bluetooth off then in again. Which does not work 

[PierreLemay]

Just got a new Charge 2. Got the 404 error on both my IPhone and iPad. Finally got it to sync with the MacBook through the USB dongle. I couldn't find the Fitbit app for the MacBook in the App Store. It has to be downloaded through the FitBit web site.

[Topbass]

Same issue

I tried to update my device,

the update was not Working,  so i canceled my account and tried to reinstall it again, but it shows error.404 and Nothing works now 

[llaski]

I did the same thing! Nothing works. His better get fixed or I’ll need a
different device.