A Day Behind

[SunsetRunner]

When I sync my fitbit I noticed it is a day behind. All the info it downloads is for the day before. I don't know when it got off track because it had been awhile when I synced it & when I did one morning it showed I had 7K steps at 8 AM which I didn't, it was from the day before.

[Kmransom123]

@SunsetRunner  Have you double checked your timezone setting to be sure it is correct?

[SunsetRunner]

That hasn't changed.

[MarcoGFitbit]

Hello @SunsetRunner and welcome to the Fitbit Community! . It seems the stats from your previous day were carried over, this is very unusual and to prevent it from happening again, I would like to recommend restarting your tracker. Then, wait for the next day to check if the stats reset to 0.

If you're still able to see your steps from the previous day, please contact our Support Team so they can assist you further with this situation. I'm sure they will be happy to get you back on track. 

Give it a try and let me know if you need anything else. 

[SunsetRunner · Accepted solution]

Thanks for the info. I tried logging out of my acct & then back in which seemed to get the steps back in sync with the days but the sleep activity wasn't changing day to day on the Dashboard screen. So this morning I tried your advice & it still did the same thing. If I click on the sleep icon it goes to the next screen & all will be correct, but it should change day to day on the DB screen. Any other suggestions?

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well. 

The situation you're describing is the expected behavior from this tile. At the moment, when you swipe to previous days, only the main tile (the one with steps, distance, calories, floors and active mintues) will show you the data from previous days, the other ones will only show you the information from today; this is why when you tap on the sleep tile, the data is correct on the next screen.

There is currently a suggested idea by @BobTheCat to add the ability to see information from previous days in all the tiles. Feel free to vote for it or add your comment to show your support, this is the best place to make your voice heard. 

I hope this answers your inquiry, keep me posted if I can help you with anything else!

[BobTheCat]

@MarcoGFitbit, I feel famous!

Do you know how it works?  I think it's gotten a lot of support but there don't appear to be any movement toward changes.

[MarcoGFitbit]

Hi there @BobTheCat, it's nice to see you! 

Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit trackers and apps, getting votes and comments on your idea is the best way to attract their attention, which is why we redirect many members to it so they can add their support. Even though I don't have an specific timeframe for ideas to be implemented, be sure our team is checking regularly to ensure we're delivering on what our customers need and want.

If there's anything else I can help you with, feel free to reply!