APP Crashes after newest update was installed today (9/16/2019) for iOS

[Romeishome]

When I select the Fitbit app icon, nothing happens.  I double click the home button, and the screen Fitbit main screen is there, although minimized, I select it and it disappears.  Go back to APP icon and select it again - same thing - I use this APP to log everything!!!  Help!

[Odyssey13]

Hi @Romeishome  did you see the banner on the page?

We're aware some iOS users may experience an app crash on version 3.6. Please uninstall and reinstall the app. Follow the conversation here.

[Arlene01]

hi

I am having problems too. When I tap on icon, it opens to a blank page and then appears to close (it goes back to the tile on the screen- with all other app tiles. It is however still ‘running ‘ in the background & using battery life. I have deleted app and reinstalled AFTER clearing my cache. I have checked & rechecked that my email address is correct. I enter my entire day here & need it fixed quickly. 

[rodorodo]

Here too. iPhone S+, latest iOS.

[rodorodo]

Uninstall and fresh install solved this problem.

[rodorodo]

And now is it not working again... 

[SteveH]

Keep an eye on the following thread where fitbit are posting updates on this issue:

https://community.fitbit.com/t5/iOS-App/iOS-app-crash-3-6/td-p/3760761

[Dmv59]

I uninstalled and reinstalled and now my phone can’t locate my Fitbit. It says no device found. Grrrrrr.  

[SteveH]

@Dmv59 if it keeps on doing that it would be worth trying the normal fixes for connection problems:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings