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APP dont respond

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‎05-07-2018 04:58

‎05-07-2018 04:58

The app in iOS dosnt respond to my versa. Why?

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‎05-07-2018 05:26 - edited ‎05-07-2018 05:31

‎05-07-2018 05:26 - edited ‎05-07-2018 05:31

Hi @Stinafihn. Welcome to the forums. Sorry to hear you’re having a problem. Could you please provide more detail on exactly what is happening? Which iPhone do you have? We’re you able to successfully install the Fitbit IOS App? What do you mean when you say it is not responding?  We want to help. 

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‎05-07-2018 07:21

In response to SunsetRunner

‎05-07-2018 07:21

I have the Fitbit app and the bluetooth is on. But the app dosnt register the data like sleep, steps.. do i have to download the app all over again?

Hälsningar Stina
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‎05-07-2018 08:08

In response to Stinafihn

‎05-07-2018 08:08

Hello again, @Stinafihn. Thank you for responding. If I understand correctly, you successfully added your Versa as a new device to your IOS Fitbit app, right? When you open the app on your iPhone, you see the little picture of the Versa at the top, left of the screen? But it is not registering any data? Please tap here for an article with tips for set up. Hopefully, they will help. If not, you may want to contact Support.

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