11-21-2017 11:48 - edited 12-13-2017 10:53
11-21-2017 11:48 - edited 12-13-2017 10:53
Update: 12/13/2017: Hi Everyone, this issue was resolved in iOS app version 2.44, please update your app and you should see the account button. If you still have this issue, please let me know. Thanks for your reports and patience.
Hi Everyone - Our team is aware that the iOS account icon in the top upper left hand on the app is not visible to some, we hope to have a fix shortly.
In the meantime you can try the workaround mentioned in @LZee's post, tap above the share icon and you should be able to access your account.
Thanks for your reports and patience.
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11-17-2017 21:18
11-17-2017 21:18
As recently as two days ago, my wife and I each used the account icon on the dashboard to change one of our goals. As of today the "account Icon" is not appearing on my iPhone app nor is it appearing on my wife iPhone app.
Where did it go?
11-17-2017 21:22
11-17-2017 21:22
Moving to the iOS forum where you will get a better answer
Wendy | CA | Moto G6 Android
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11-17-2017 22:55
11-17-2017 22:55
We are having the same issue! Alta won’t sync to the iPhone and instructions say to click on account icon. But there is no account icon.
Instructions also say to hit button on charging cord three times but there is no button.
So confused.
11-18-2017 11:22
11-18-2017 11:22
I'm having the same problem with my Alta HR
11-18-2017 12:10
11-18-2017 12:10
I just discovered that its a bug issue on the app that FitBit is working on. In, the meantime, click above the "share" icon in the dashboard where the account icon would/should be. Apparently, the icon is temporarily invisible.
11-18-2017 17:31
11-18-2017 17:31
Thank you. That worked. It was there, I could not see it.
11-20-2017 07:54
11-20-2017 07:54
thanks that worked for me!
11-20-2017 09:49
11-20-2017 09:49
Yes! that worked for me on the charge 2 - it is there, just not visible!
11-21-2017 15:02
11-21-2017 15:02
Any updates yet?? I can’t get my blaze connected to my app
11-21-2017 16:21
11-21-2017 16:21
It is not missing, it is on the top right corner...
11-21-2017 16:22
11-21-2017 17:31
11-21-2017 17:31
Thank you I had to reconnect my Fitbit and when I disconnected it disappeared I swiped down on my iPhone and got it
11-23-2017 06:28
11-23-2017 06:28
that did not work. my step count is missing also. the + didn’t have it as an option either.
11-23-2017 10:37
11-23-2017 10:37
I’m having the same issues
11-23-2017 10:40
11-23-2017 10:40
Worked. Thank so much - was getting super frustrated!
11-23-2017 10:59
11-23-2017 10:59
11-23-2017 12:04
11-23-2017 12:04
Found it thank you!
11-23-2017 12:45
11-23-2017 12:45
11-23-2017 14:00
11-23-2017 14:00