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Ace data lost after syncing it.

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‎03-26-2019 13:43 - last edited on ‎03-27-2019 07:39 by Moderator Alum

‎03-26-2019 13:43 - last edited on ‎03-27-2019 07:39 by Moderator Alum

Today I sync my fitbit Ace with my phone's app.

To be honest I hadn't done it since January.

But today after I synced it all the steps and information my fitbit had register through out the day where lost and I'm starting from 0 again. 

Has this happened to anyone else? Can I still recover the information from today? 

 

Moderator Edit: Clarified Subject.

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‎03-27-2019 07:41

‎03-27-2019 07:41

Hello @Cpgdls have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Fitbit device can only store up to 7 days of detailed information, so we recommend you to sync it often. 

 

With that said, if you are unable to see the data synced from your Ace after the sync process finished, please force-quit the app and open it again. If this doesn't seem to work and the information is still not showing up, log out from the app, restart your phone and log back in. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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