Active Minutes and Daily Exercise not syncing

[Adiadum]

I have gotten credit on my Alta HR for active minutes and steps but not for my weekly exercise goal. When I look at the log behind the weekly exercise goal dashboard, some days are missing entirely. When I look at my account on a web browser, the data is in the graph but not the data list. 

[MarcoGFitbit]

Hello @Adiadum, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to request you some screenshots of what you're able to see in the app Dashboard and in the online Dashboard, this will be very helpful for me to check this further. In the meantime, please try the following in your phone:

• Force-quit the app, then open it again. 
• Log out from the app, restart your phone and log back in. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Adiadum]

How do I log out from the app?

/Larissa

[MarcoGFitbit]

Hello @Adiadum, I hope you're doing well, thanks for taking the time to reply. 

In order to log out from your account in the Fitbit app, tap on Account and scroll all the way down, you will be able to see the "Log out" button. Tap on it to log out from your account. 

I hope this resolves your inquiry, feel free to reply in case you need anything else. 

[Adiadum]

I logged out and restarted my phone then logged in again but it still shows the same data. See the attached pics from the weekly activity report from last week plus the dashboard for every day that week  

[MarcoGFitbit]

Hello @Adiadum, I hope you're having a great day, thanks for taking the time to reply and attach screenshots to your response. 

At this moment, I will forward the information you have shared with me to our team so they can take a better look at this situation. Once we have more to share with you about this situation, we'll make sure to post it here in the Official Forums. 

Thanks for your patience and understanding, if there's anything else you might want to add or if there's anything else I can do for you in the meantime, please feel free to reply.