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Active heart rate not showing in the app

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‎12-02-2020 05:25 - last edited on ‎12-03-2020 12:27 by

‎12-02-2020 05:25 - last edited on ‎12-03-2020 12:27 by

Hi

with the all day sync option removed I now no longer see active HR in dashboard ( I have to open my reports to find the chart ).  I have re installed app, re paired device and still only shows resting heart rate on dashboard.

is this just no longer an option ?

 

 

Moderator edit: subject for clarity 

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1 REPLY 1

‎12-03-2020 12:27 - last edited on ‎10-25-2024 05:29 by Fitbit Moderator

‎12-03-2020 12:27 - last edited on ‎10-25-2024 05:29 by Fitbit Moderator

Welcome to the Fitbit Community, @jtwcarboy.

I am glad to assist you with your concern about the active heart rate not showing in the Fitbit app. I appreciate your troubleshooting efforts and would like to confirm that this issue has been reported to our team and they are working to resolve it as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. As a workaround suggested by some users, you can try to force quit the app and reopen it. 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer