Active minutes disappearing.

[FailCascade]

Hey guys, wonder if anyone can help. 

Recently i have noticed that on a sync my active mins get synced to the app (for example today) if registered 66 mins active when i manually synced the data. When i did a second sync later in the data i noticed that the active mins was then set to zero. 

I have screenshots for both syncs if its needed as proof. 

Fitbit's website also says zero now, where was the app DID say 66 mins earlyer today. 

Bug?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @FailCascade, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, is this the first time you've experienced this issue? If so, please update the Fitbit app as we have recently released a new version (2.42) and monitor it for the next 24 hours to check if Active Minutes disappear again. If they do, please take a screenshot and reply to me with it so I can check this further.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply as well. 

[BuckeyeRunner]

My Charge 2 started doing this on October 25th It took until today to be told it's a known issue with the app and they are working on it...

[MarcoGFitbit]

Hello @BuckeyeRunner, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have shared with me the response provided by our Support Team. Indeed, this has been cataloged as a bug and our team is currently working towards a prompt and proper solution for it. 

Thanks for your patience and understanding, in the meantime, if there's anything else I can do for you, please feel free to reply.