Active minutes keep disappearing on the Fitbit app

[Johnpstu]

Active minutes are showing up on my Inspire HR but they keep disappearing on the Fitbit app. I’ve uninstalled the app. Rebooted my Fitbit not sure what else to try. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hello everyone.

Thank you for your updates in this thread. I appreciate your efforts and the additional details. This has been escalated to the team so they can further investigate and resolve it as soon as possible. I am sorry for this inconvenience and I'll update this thread once I have more details. Your patience and understanding is truly appreciated.

I'll be around.

[HMFR]

In this last week (2/1/21) the mins on my app keeps showing my active minutes and then quickly zeros out.  I have reset my charge 2, closed out & restarted the app and turned off my phone and restarted that as well but still the active min keeps shows for like 1-2 seconds and then disappears back to 0 min.  

[AtHea]

I’ve done all that. The active minutes still don’t show

[LiliyaFitbit]

Hi everyone, thanks for your participation in the Community.

Thanks for the details shared in your posts and for already trying to resolve this issue. Our team is currently looking into this issue. Please note I have merged several threads with this issue. Thanks for your reports and continued patience as we work on a fix. I will keep you updated as more information becomes available. In the meantime, I advise to keep your Fitbit app up to date. 

I'll be around.

[Johnpstu]

Hi,

This morning they’ve been showing up for a little bit longer. Thought problem was fixed then all of a sudden disappeared again. Thank you for doing what you are doing

[LiliyaFitbit]

@Johnpstu Thank you for the update. I appreciate your time and feedback. As soon as there are any news on the matter, I'll be sharing them. Thank you for your patience and understanding.

See you around.

[VF2703]

Hi all, 

I have an issue with the Fitbit app. I currently have 54 active minutes and when I try to sync the Fitbit onto the app the minutes appear when it is syncing but as soon as this is completed they disappear and do not show on the main screen and when I click on the tab specifically for that. They do show on my Fitbit but just not on the app.

My steps and other features all appear when I have synced my Fitbit and I have updated the app this evening. I have also uninstalled and reinstalled the app, turning my phone on and off and tried to do a live chat with someone but the chat randomly ended and I can’t contact anyone now and I don’t want to loose the active minutes score.

Is anyone able to help! 
Thank you in advance! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @VF2703.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your efforts to resolve it and contact our Support team. I would like to confirm that this issue has been reported to our team and they are currently investigating it. Please keep an eye on this thread for updates. 

See you around.

[Moebibaby]

I am having the exact same problem! I also deleted and reinstalled the app. Deleted my charge 3 and put that back on. The active minutes are still appearing and disappearing. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Moebibaby.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your troubleshooting efforts. I've merged your post to the main thread to keep you updated. Thanks for your report and continued patience as we work on a fix. 

I'll be around.

[Johnpstu]

I just read that you shared this with support. I know kinda late but I never heard from them. 

[LiliyaFitbit]

Thank you for your reply, @Johnpstu.

I am sorry for any confusion. I've reported to our team that this issue is affecting several users. They are currently investigating it and working on the fix. They are not contacting the users individually, but I'll update this thread once I receive more details from them. Thank you for your patience and understanding. 

See you around.

[Hc96]

Hi was wondering if someone could help, my charge 2 isn’t logging my active minutes on the app, is there a reason for this? Thanks.

Moderator edit: subject for clarity 

[JohnnyRow]

Are Active Minutes showing on your Charge 2?  On the app, is the Active Minutes field not there, there but showing zero, or there and showing wrong number?

[Hc96]

They are showing on my charge 2 but on the app the active minutes field is there but showing 0

[gremlyn]

Hi

the last few days, my active minutes sync to the app then vanish, they still show on my device. They appear briefly once syncing but then reset to Zero. This as only happened the last few days, and possibly since the app was updated. I have contacted support but wondered if anyone else had the same issue. I’m using iOS. 

[LZeeW]

@gremlyn   I am moving your post to the iOS forum.  It is a better fit for your issue.  You are not the only user describing this.  I believe Fitbit is aware.

[Zainab22]

Mine shows on the app but not on my watch 😕

[gremlyn]

Thank you.
I’m glad it’s not just me.
My Fitbit seems fine. It seems like a big in the app.

[LiliyaFitbit]

Hi everyone! It's great to see you participating in the Community Forums.

I appreciate your reports and would like to confirm that our team is working on this issue. I recommend to keep the app up-to-date as the updates come with new features and bug fixes. Please note I have merged several threads with this issue. I'll update this thread once I have more details. Thanks for your continued patience as we work on a fix. 

See you around.