Active minutes not showing up on days of weekly exercise

[teal12]

Even though the app registered that I had 57 active minutes on Tuesday, it didn't count towards my weekly total (x out of 5 days weekly exercise). I played around with logging it manually and I noticed a few things (1) It would mess up mileage and step count. My fitbit correctly showed how far I walked and how many steps I took, but when I manually logged it, it would overcount. There was no way for me to manually add only active minutes to my weekly exercise. (2) It would recognize that my heart rate was up during the time I exercised and split up the time I was in fat burn and cardio. So even though the fitbit had the information about my active minutes and heart rate, it still didn't count towards weekly progress.

I ended up deleting what I logged manually and hoped that the problem would resolve itself in the morning. 

(3) The problem did not resolve itself. I logged the 57 active minutes manually, it showed up on my weekly progress (2 out of 5 days). Yay. But then I looked at my daily active minutes for Tuesday and it was reduced to 0! I click weekly exercise and it says I exercised on Tuesday. I click active minutes and it says 0 active minutes on Tuesday. 

Is anyone else dealing with something like this? Seems really buggy. 

[MarcoGFitbit]

Hello @FierceViolet and @twoputt67, thank for taking the time to reply, I hope you're doing well. 

I appreciate your participation in the Forums and for keeping an eye on this situation. Please note that our team has yet to provide a proper resolution for this issue, keep in mind that some issues are more complicated than others and they take a bit longer to get resolved. In the meantime, if you're not able to see the Exercise tile adding your days correctly, force-quit the app and open it again. 

@FierceViolet, thanks for reporting this new situation to us, I'll make sure to forward the information to our team so they can take a better look at it. 

Thanks again for your patience and understanding, I hope you have a great day! 

[twoputt67]

Hi @MarcoGFitbit,

Thanks for your prompt response.  As you suggested I tried force-quitting the app and rebooting the device.  However, neither seems to resolve the issue.

Red

[MarcoGFitbit]

Hello @twoputt67, I hope you're having a great day, thanks for coming back after trying the troubleshooting steps I've provided. 

I sincerely apologize for the inconveniences this situation has caused you, I have reported this situation to our team and once I have more information to share with you I'll make sure to post it here in the official Forums. In the meantime, I would like to ask you to keep me updated in case anything changes. 

Thanks for your patience and understanding, if there's anything else I can do for you please feel free to reply. 

[FierceViolet]

Any fix on the horizon yet? If you get a fix before January the turnaround time will be less than two years. Is anyone really working on this?

[MarcoGFitbit]

Hello @FierceViolet, I hope you're doing well, it's nice to see you around. 

I appreciate you have taken the time to voice your feedback about this situation. As mentioned earlier, I have reported this situation to our team. However some issues take longer than other to be resolved, which is why I don't have a specific timeframe for when this issue will be resolved. I understand your concern about this situation but be sure that we'll make sure to post in the official Forums any update about this issue. 

Thanks for your patience and understanding, I hope you have a great day. 

[Fit675335]

Same on my wifes Alta HR, my Ionic seems fine. She walks enough for it to show plenty of active minutes but it doesn't always give her a days exercise for it Disappointing to find out this was reported as a bug months ago but Fitbit couldn't be bothered fixing it.

[Bejohn555]

My versa & Fitbit app on my desk top and my IOS8 are  doing the same non communication issues.  Sunday, I did not get credit for 250 hourly step, my activity minutes or my heart rate.  I got BIG OLD ZEROs for my efforts.  I  exercise daily for 50-60 minutes.  I have done all of the forced shut downs and nothing changed.  I hope soon something can be done to correct these issues.  

[MarcoGFitbit]

Hello @Fit675335 thanks for joining the conversation, it's great to have you on board. It's nice to see you too @Bejohn555, I hope you have a great day. 

First of all, I would like to apologize for the delay in the response. Thanks for sharing your reports with us, thanks for letting us know the troubleshooting steps you've tried so far. Please note that even when our team is working to resolve this situation, we don't have a specific timeframe for when it will be resolved and it will be irresponsible on my part to provide one. Please keep an eye on the Community Forums, as soon as we have information to share, we'll make sure to post it here. 

Thanks for your patience and understanding, have a great day. 

[Liz916]

Hi all! Nearly a year since the most recent post on this thread, and I am trying to troubleshoot this same issue for my mom on her Inspire HR. I tried the restart/logout/log back in suggestion above, have also checked her exercise settings. Hoping for some resolution!

[HelloHanh]

Today, my watch showed I had 39 active minutes. At the same time, the Fitbit app shows zero. Everything else is sync'd, correctly. (Is that also a big related issue too?)

[SunsetRunner]

I’m having this same issue. I went through all of the troubleshooting steps — making sure everything was up-to-date, restarting devices — but the issue has persisted. My active minutes will appear on the “Today” dashboard but disappear a few seconds later after the app syncs & refreshes. The active minutes *do* show up when I click in to the “Active Minutes” dashboard. 

I have an Alta HR, iPhone 11 Pro Max, iOS 13.5.1, and Fitbit app version 3.23. 

[FierceViolet]

Three and a half years since this problem was first reported, no fix. I've had my Charge2 about three years and it had operated as advertised about 45% of that time. 

My hope is that the Google buyout of fitbit will go through soon so we can get some capable tech support. The deal was held up over privacy concerns but at this point I'd feel safer with my data in the hands of Google than fitbit.