Active minutes recorded without using a Fitbit

[liz_h632]

About 3 or 4 times over the last couple of weeks I have woken up to 60 Active minutes logged on the app at about 12:30am. Each time I was not even wearing my Fitbit so it couldn't have been detecting motion in my sleep. At the time I was using a 3.5 year old Alta.

This week I purchased a new Inspire HR. I wore it to bed last night and this morning I again woke up to 60 Active minutes at about 1am-2am. Although I was wearing my Fitbit, the heart rate tracking doesn't show any increase at that time that would explain a whole hour of active minutes.

Since this has now happened with two different devices, I am pretty sure it is a problem with the app. Any help removing the incorrect minutes (I've tried the trick of logging driving and it doesn't work) or stopping this problem would be appreciated!

Moderator edit: updated subject for clarity

[Ckgr]

I have a charge 3 and in the past week the app is recording 54 active minutes right after midnight whether i am wearing it or not. Now all active minutes are too high

[Sinala]

It never happen to me in the 2 years that i have my fitbit but since last update i am having all kind of problems (missing data on manually added exercises, wrong time, heart rate suddenly go down during exercise). This morning, just like you, i woke up with 55 min of activity while sleeping. Unfortunately, Its not the first time a new update bring problems and it always take a while to fix. I really love my fitbit and it really did help getting active but i am growing tired of it. I think its the beginning of the end for me with Fitbit and time to move to a more serious sport tracker.

[LizzyFitbit]

Hi @liz_h632 and @Ckgr. Welcome on board! @Sinala, it's good to see you here. I'm sorry for the delayed response.

@liz_h632 and @Ckgr, thanks for bringing this to my attention, as well for the steps that you've tried on your own. While it's odd that you're getting active minutes without wearing your Fitbit, I'm wondering if an exercise is logged during that times. Remember that you can manually log an exercise regardless if you're wearing your Fitbit and if you see an exercise around midnight, that will be the reason why you're seeing a high amount of active minutes.

If that's the case, I'd recommend to delete those exercises in the Fitbit app as described here. This will decreased the incorrect data recorded during that time including your active minutes.

@Sinala, thanks for letting me know what issues you've experienced after the latest update. I totally understand how you're feeling and I'm sorry that you've gone through that experience with your Fitbit and Fitbit app. Our team has received feedback from other members who are getting "Not enough data available" and an incorrect time after logging their exercises, and it should be resolved with the next app update. For more updates about this issue, please visit this thread.

I'll be around if you have another question.

[Kodegaard1]

I just received my versa two as an upgrade from versa. Wearing it for the first night I woke up with 2907 steps logged between 12 and 1 AM during which time I was sleeping.

It will not allow me to delete the exercise.

Additionally, it tells me in my sleep log that I was sleeping from 4:07 PM until 11:07 PM. I have deleted it twice and corrected the time and it continually reverts to being six hours off. 

so far, not happy with a versa 2 

[ljgirl]

I am having this problem too. Like today my fitbit hr said I had 108 activity minutes and elevated heart rate when I was not wearing my fit bit.  There is nothing in the exercise log to correspond with the active minutes.