Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @RMV, have a warm welcome to the Fitbit Community, it's great to have you on board! 
This seems like a very odd situation, have you updated the Fitbit app recently? Have you restarted your tracker lately? If so, it's possible the app is not updating the information correctly with the one in our servers, in which case I would like to suggest to check your online Dashboard to verify that the information has been recorded correctly. If it has, please try the following in the app:
- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
- Log out from the Fitbit app, restart your phone and log back in.
I hope this can be helpful, give it a try and let me know the outcome. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @RMV, thanks for taking the time to reply, I hope you're having a great day.
Were you able to check the online Dashboard to verify that the information has been recorded correctly? When was the last time you sync your tracker? If you haven't synced lately, please do, and remember that Fitbit trackers can store up to 7 days of detailed information.
If you haven't synced lately, once you log in to the online Dashboard you will see a pink banner suggesting a sync. Once you sync, all the information will display.
I hope this can be helpful, give it a try and let me know the outcome.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @RMV, I appreciate you have taken the time to reply to me and for letting me know your issue has now been fixed, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Happy stepping! 
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