Activities are not being counted as workouts.

[smileyface9999]

This seems to have started last week (possibly around app update), where unless I add an exercise manually, it’s not counted as a workout. I will see the steps, and the workout will show like 90mins, but in the days worked out it shows nothing.

i have closed the the app and restarted it, and logged out and logged back in, but nothing has helped so far.  

What happened with the latest update to change this?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @smileyface9999 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums, for sharing your experience with us and for letting us know the troubleshooting steps you've tried so far. Tell me, which device are you currently wearing? Are you starting your workouts through the device or are letting the device auto-detect your workouts? Would it be possible for you to reply to us with a screenshot of what you're able to see? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[smileyface9999]

Thanks!
Jasjot

[MarcoGFitbit]

Hello @smileyface9999 I hope you're doing well, thanks for taking the time to reply. 

You're very welcome. At this moment, we would like to assist you further, which is why it will be very helpful for us if you could reply with the information requested in the previous post so we can check this further. 

We'll be waiting for your next reply, have a great day!