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Activity KM not registering on dashboard

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‎01-12-2017 01:22

‎01-12-2017 01:22

I did just over 9km yesterday- 3.1 on a run, 3.2 on a cycle and 3.1 on another cycle- and my dashboard is only clocking 5.36km which is none of any of the above combined- 'y activity tracks I did just 10 but after syncing around 5 times it won't update. Help please 😞 I would have hit all my goals if it synced! 

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Accepted Solutions

‎01-14-2017 06:53

‎01-14-2017 06:53

Hello @FitnessChan, thanks for joining us, it's great to have you on board. Smiley Happy

 

Which tracker are you using at this moment? Have you tried to restart it lately? If you're able to see a summary of your activities on your tracker but they're not showing on your app, please logout from the app, restart the phone and log back in. This will allow the information to refresh and appear. 

 

Please give it a try and keep me posted! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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2 REPLIES 2

‎01-14-2017 06:53

‎01-14-2017 06:53

Hello @FitnessChan, thanks for joining us, it's great to have you on board. Smiley Happy

 

Which tracker are you using at this moment? Have you tried to restart it lately? If you're able to see a summary of your activities on your tracker but they're not showing on your app, please logout from the app, restart the phone and log back in. This will allow the information to refresh and appear. 

 

Please give it a try and keep me posted! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-14-2017 08:15

In response to MarcoGFitbit

‎01-14-2017 08:15

Hey, I am using the Charge 2, it's a case of its on my app on weekly activity log, but not in the front dashboard screen. 😞

Many Thanks
Chantelle

Sent from my iPhone.
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