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Adding Friends

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‎03-27-2022 00:43

‎03-27-2022 00:43

I cannot add my friends, I've tried with their email, with their username, as a contact...nothing is working. I've checked spelling etc and the app does not seem to be able to locate any of them. Can you advise please

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1 REPLY 1

‎05-09-2022 08:31

‎05-09-2022 08:31

Hello @Ailsa11 

I understand this workaround doesn’t solve your issue but this workaround will at least get ya going for the time being. 
Here’s how: 

Sign into your account here online

Tap the word Dashboard at the top of your screen

Now tap your profile image on the upper right side (This will open to your profile page)

Now copy the URL from that page and email it to your friends 

 

Your friends receive the email, tap on the URL link you sent them, sign into their own account here online and a Friends Request will appear under your picture. They simply tap that then you will get a friend request from them.

 

Also, I found this Failed Friends Request issue discussed here: https://community.fitbit.com/t5/Android-App/Failed-friend-request-404-error/td-p/4570143 Pay special attention to the moderators inductions. This too may help 😉

 

😃 I understand it’s not the ideal path but waiting around for an answer might take a bit but at least you can start adding your friends now till the answer arrives. It seems others are experiencing the similar issue so this might at least help. 

Best Answer