help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding new Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2018 02:37

‎05-06-2018 02:37

I have just received a new Fitbit charge 2 as a birthday present but when trying to add it I am receiving a “you have no signal” and won’t let me procee anywhere - any advice please? 

Best Answer
0 Votes
2 REPLIES 2

‎05-07-2018 06:19

‎05-07-2018 06:19

Hi @Karencamplin. Congratulations on your new Fitbit! Let’s see if we can get it working for you. Here are a couple questions to start the trouble shooting process:

 

  1. Which iPhone do you have? Is it set up to connect to wifi? If yes, how strong is your signal? 
  2. If your iPhone is not connected to wifi, then on your phone, go into your iPhone Settings —> Cellular. Scroll down to Fitbit and slide the setting to green (on). 

Try again to connect, going into the Fitbit app —> Account —> Set Up a Device. Let us know what happens. 

Best Answer

‎05-07-2018 08:06

In response to SunsetRunner

‎05-07-2018 08:06

Thank you - sorted !

Sent from my iPhone
Best Answer