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Adding tracker difficulties

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‎10-13-2016 15:45

‎10-13-2016 15:45

I have a 4S with the latest software update I can get on it, IOS7. I added the fitbit app before having the fitbit, and now am unable to find the field to add the flex.

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2 REPLIES 2

‎10-14-2016 15:32

‎10-14-2016 15:32

@SamuelS  I think this is happening because the latest app requires IOS 8 or higher.

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎10-17-2016 07:40 - edited ‎10-17-2016 07:40

In response to Kmransom123

‎10-17-2016 07:40 - edited ‎10-17-2016 07:40

Hi there @SamuelS, welcome aboard to our Community. In either case @Kmransom123, the device still is compatible, but its possible is being affected, as you said, that the latest app require a higher version of the iOS firmware. In this case it might present issues.

 

Nonetheless @SamuelS, I recommend to unistall and re install the app and try again. Note that the latest version of the Fitbit app is 2.28, so try to install this versions otherwise the app store will let you know that it will install the most compatible version.

 

If this is the case and the issue persists, try to pair your tracker with a computer or different mobile device. Keep in mind that once your tracker has been paired to your account, is not require to repeat the process. Is just matter to the same account you have been using across your devices.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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