help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After update, Ionic isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2020 22:17 - last edited on ‎07-10-2020 17:37 by Fitbit Moderator

‎06-23-2020 22:17 - last edited on ‎07-10-2020 17:37 by Fitbit Moderator

Update 3.24 (969) broke the Sleep feature and it is now a joke.

 

one long sleep from around 11 pm to about 6 am the next morning is now presented as three restless sleeps of about 3.5 hours.  I have been using Ionic for a number of years but never seen such a joke Like this before.

 

who is interested to know that 7 hours of sleep are broken into restless sleeps, totaling 3.5 hours?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎07-10-2020 06:59

‎07-10-2020 06:59

@Dodolona   That version number you posted is the app version for your phone.  Do you use Android or an iPhone?  I think your post should get moved to the correct forum for better help.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-10-2020 07:18

In response to LZeeW

‎07-10-2020 07:18

Hi LZeeW,

 

I am using iPhone XR.  Thank you for asking.

 

i do not get real support on the Fitbit forum.  The replies from the Fitbit moderators are lip service with no substance so I have to go the hard way to find solutions.

 

Best Answer